Terms & Conditions

These terms and conditions are between M.R. Safety Training (MRST) and the Customer.  These replace any previous terms and conditions, and are the complete and only terms and conditions between the parties.  All dealings between MRST and the Customer shall be governed by these terms and conditions which shall prevail over any others.

A binding contract will be formed when M.R. Safety Training receives confirmation of booking.

Training Courses

Training Services & Location

Unless otherwise stated, MRST will deliver training at the Customer’s proposed location.
Training will be provided on the date(s) set out in the course booking form.
Training areas must be clean, comfortable, and suitable for both theoretical and practical activities, meeting Health & Safety requirements and providing natural daylight and adequate space.
It is the Customer’s responsibility to ensure that refreshments and lunch arrangements are catered for and that delegates are aware of these provisions.
All training materials will be provided by MRST unless otherwise stated.
Bookings can be made by email, letter, or telephone. A course booking form and these terms will be issued for confirmation.
Where training is required outside of the Yorkshire region, additional travel and accommodation costs may apply, confirmed in advance.

The Delegates

Delegates must attend all sessions to complete any course and arrive suitably dressed for practical activities with appropriate note-taking materials.
Delegates arriving more than 15 minutes late may be refused entry at the trainer’s discretion, and no refund will be given.
The Trainer reserves the right to remove any delegate whose behaviour disrupts the learning experience of others.
Delegates must bring photographic identification (e.g., driving licence or passport). Certificates may be withheld if ID is not produced.
MRST makes no guarantee that any delegate will pass a course. Failure to meet the required standard does not entitle the Customer or delegate to a refund.

Booking Cancellations & Refunds

If the customer is to cancel any booking, the following charges will apply:

Cancelled more than 28 days notice = no charge
Cancelled between 14 and 28 days notice = 50% charge
Cancelled less than 14 days notice = 100% charge

Failure to attend without prior notice will result in no refund.
MRST reserves the right to cancel or re-schedule any course at any time due to unforeseen circumstances such as trainer illness, venue issues, or insufficient numbers.

If cancellation occurs after payment has been made, the Customer will receive a full refund or the option to rebook on an alternative date.
MRST will not be liable for any consequential losses (e.g., travel, accommodation, or staff costs) arising from such cancellations.

Payment

All payments must be made in full within 30 days of the invoice date unless otherwise agreed in writing.
Payment methods accepted: BACS or through the MRST website.
MRST reserves the right under the Late Payment of Commercial Debts (Interest) Act 1998 to charge:

·  Interest at 8% above the Bank of England base rate, accruing every 14 days

·  A £40 debt recovery fee on overdue balances.

If payment is made in advance, training must be delivered within six (6) months of payment. After this period, the payment will be forfeited, and no training provided.

Certification

Certificates are issued only after full payment has been received.
Certificates are produced based on delegate names provided on the course register. Errors resulting from incorrect information will incur a duplicate certificate fee.
Duplicate or replacement certificates are charged at £12 + VAT each.
Certificates are sent to the course organiser following completion of the course.

E-Learning

Once e-learning access details are issued, no refunds can be made.
Administrative costs apply to all e-learning bookings.
Any name change to an e-learning licence will incur a £12 + VAT administration fee.

Blended Courses

The online section must be completed before attending the practical session.
Learners who fail to complete the online component will not be permitted to attend the practical session, and no refund will be issued

Data Protection

MRST complies with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
Personal data provided for booking and certification will be used solely for course administration, compliance, and certification purposes.
Data will not be shared with third parties except where required by law or awarding bodies.

Force Majeure

MRST shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including but not limited to natural disasters, illness, strikes, transport failures, or government restrictions.

Governing Law

These Terms and Conditions are governed by and construed in accordance with English Law, and both parties submit to the exclusive jurisdiction of the English Courts.