Every effort shall shall be made to keep any delivery date, within a reasonable period. This is usually within 14 days. Delivery of the Products shall be made to the Customer's address (Yorkshire only).
It is the Customers responsibility to notify us of any incorrect products supplied within 48 hours of delivery. If the items are not as ordered, the customer must not open the Manufacturers packaging or use the item. This will void any claim and no refund shall be given.
We will not accept liability for Products lost in transit unless we are notified within 5 days from the expected delivery date.
We shall accept no liability for shortages, non-deliveries, incorrect Products and Products damaged on delivery outside the reported timescales.
All Products supplied are covered by the terms and conditions of the Manufacturers Guarantee for a period of 12 months
If you think that the product you have purchased is faulty you should contact us immediately. If we are unable to determine the nature of any fault we may refer you to the Manufacturer, due to their extensive knowledge of their product.
If the Manufacturer agrees that the product is faulty, in most cases they will be able to authorise a replacement/repair of the product direct to you. This does not affect your statutory rights.
In all instances when contacting a Manufacturer you must retain the reference code that you are given. If the product fails within 30 days of receipt, a replacement Product or full refund of the cost of the Product will be offered to you, at the Company's discretion.
If for any reason you are issued with a refund, please note the following,
All refunds will be issued to the same payment method as on the original order.
When a refund is processed, you will receive an email notification. A refund will usually reach your credit card account within 5 working days after it being processed, please allow up to 10 working days for it to be credited.
Faulty Products returned within 30 days, will be refunded in full including the original carriage charge (refund of original carriage charge applies to customers in the United Kingdom only). If the Products are found not to be faulty or they have been damaged by miss-use, they will be returned to you and no refund will be issued.
We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us except where the Products are returned as faulty by customers in the United Kingdom ONLY within 30 days of our shipment date